CILM Quality Policy / Commitment and Objectives ISO 15189:2012 and ISO 15190

Policy / Commitment

"We at CILM commit to provide Quality Medical Laboratory service in terms of generating reliable patient test reports, on time, using appropriate technology of internal standards through committed and competent staff, who ensures to abide by the policies and procedures of the laboratory at all times with complete awareness of the required documentations".

And we would like to ensure that all staff and patients coming to the CILM are within safe environment.


  • To comply with ISO 15189:2012 standard at all times
  • To maintain excellence in medical laboratory services using standard technology
  • To ensure compliance with the statutory and regulatory requirements
  • To ensure adequate resources and staff competence, enabling effective professional services
  • To complete the laboratory tests and report the results in and effective and timely manner
  • To ensure continued patient satisfaction